Privacy Policy

This Privacy Policy applies to all visitors, buyers, distributors, agents, business partners, and users accessing our official website operated by Shenzhen Henqyi Electronic Co.,Ltd, an international export enterprise engaged in global wholesale, OEM & ODM sensor supply, cross-border trade and after-sales service.

When you browse our website, fill out inquiry forms, send us messages via email, WhatsApp, Skype, submit orders, complete payment, sign cooperation contracts, or communicate with our sales team, you acknowledge that you have read, understood, and fully agreed to all terms stated in this Privacy Policy. If you disagree with any clause herein, you must cease all access to our website and stop all business communications with our company immediately.

We strictly comply with global data protection regulations including the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Brazil LGPD, Canada PIPEDA, and local data privacy laws in all countries and regions we conduct export business. All data processing activities follow the principles of legality, necessity, transparency, security and minimum data collection.

1. Categories of Information We Collect

We only collect information that is essential for providing export trade services, responding to consultations, fulfilling orders and performing contractual obligations. We will never actively collect unnecessary sensitive personal data without your explicit consent.

1.1 Information You Voluntarily Submit to Us

This data is provided actively by you through website contact forms, quotation requests, online chat, email, offline business meetings, trade show communication, order contracts, proforma invoices and after-sales tickets:

• Personal identity information: Full name, job position, personal mobile number, landline number, personal email address, instant messenger accounts (WhatsApp, Skype, Telegram, WeChat, LinkedIn).
• Enterprise business information: Company registered name, business license number, tax ID, company registration address, factory address, warehouse address, shipping destination address, import license information, business scope, annual purchase volume, target sales market.
• Transaction & procurement information: Product demand, customized specification requirements, sample application records, quotation records, negotiation records, order quantity, unit price, payment terms, deposit and balance payment records, invoice information, delivery schedule, shipping port, designated freight forwarder information.
• After-sales service information: Product complaint content, defective product photos/videos, return & replacement application, maintenance demand, quality inspection records, third-party testing report information.
• Cooperation certification materials: Import company certificates, distributor authorization documents, bank account information for cross-border remittance.

1.2 Automatically Collected Technical Data During Website Visits

When you enter and browse our website, our server, analytics tools and security systems automatically collect anonymous technical data without requiring you to manually submit content. This data cannot be used to confirm your specific personal identity alone:

• Device information: Device model, operating system type, screen resolution, browser brand and version, system language setting.
• Network access data: Public IP address, access time zone, entry page, exit page, page stay duration, click tracks, download records of catalogs and product brochures.
• Traffic statistics data: Source channel (Google search, social media, trade platform links, direct access), regional visitor distribution, frequently viewed product categories.
• Security log data: Login failure records, abnormal access behavior, robot crawl records to defend website attacks.

1.3 Information Obtained From Legitimate Third Parties

We may obtain your business information through formal, compliant channels with legal basis:

• Public commercial platforms: Global B2B trade platforms, enterprise official public information, public business directory data.
• Authorized cooperative partners: Freight forwarders, logistics companies, customs brokers, international payment service providers, third-party credit verification institutions, who share basic business information under confidentiality agreements.
• Trade exhibitions and industry fairs: Business cards, official registration information collected with your consent during offline exhibitions.

We guarantee that all third-party data sources are legal and compliant; we will not purchase user information from illegal data vendors.

2. Legal Basis & Purposes of Using Your Information

We process your personal and business data only based on one or more valid legal grounds: your explicit consent, performance of sales/cooperation contracts, legitimate business interests, compliance with legal obligations. All usage purposes are limited to international export trade operation, and we will not use your data for unrelated purposes.

• Respond to Pre-order Business Consultation: Process your inquiry requests, provide accurate product quotations, send product catalogs, specification sheets, test reports, MOQ policy, sample cost and delivery cycle information; answer technical questions about product parameters, OEM customization, packaging, certification standards such as CE, FCC, RoHS, ISO.
• Perform International Trade Contracts & Complete Order Fulfillment: Confirm order details, arrange raw material procurement and production, conduct factory inspection, arrange packaging and loading, coordinate sea/air/express logistics, issue commercial invoices, packing lists, bill of lading, customs declaration documents and other export papers; track cargo transportation status, notify you of shipment delays, port changes and customs clearance progress.
• Provide Long-term After-sales & Technical Support: Follow up product usage feedback, handle quality complaints, arrange replacement parts, provide remote technical guidance, issue after-sales warranty certificates, solve cross-border return logistics problems, record maintenance history for repeat orders.
• Send Business Notification & Authorized Marketing Content: With your separate consent, we may send periodic business communications: new product launches, factory production updates, seasonal preferential policies, industry market analysis, international logistics price adjustment notices, exhibition participation schedules. You retain full right to unsubscribe at any time without extra cost.
• Optimize Website Operation & User Experience: Analyze anonymous website traffic data to adjust product display layout, optimize page loading speed, translate multilingual website content, update hot-selling product modules, remove invalid links, improve the usability of inquiry forms.
• Maintain Website Cybersecurity & Risk Prevention: Identify malicious crawlers, hacker attacks, fake inquiry fraud, abnormal payment risks, block illegal IP access, protect our website server and your business data from theft or tampering.
• Comply With Domestic & Overseas Legal Regulatory Requirements: Retain transaction documents, customs records, payment vouchers to meet tax supervision, customs inspection, international trade compliance audit, anti-money laundering review and other legal obligations; respond to formal requests from judicial, administrative and customs authorities in accordance with legal procedures.
• Internal Business Statistics & Enterprise Operation Management: Count customer regional distribution, product sales volume, market demand trends to adjust factory production plans, develop market expansion strategies; all statistical results are anonymized and cannot be traced back to individual specific buyers.

3. Data Storage, Security Protection & Confidentiality Measures

We fully recognize that your company procurement information, pricing negotiation records and supply chain plans belong to core commercial secrets, and we implement multi-layer technical and management protection mechanisms to prevent data leakage, loss, unauthorized access, alteration and illegal disclosure.

3.1 Technical Security Measures

• Website transmission encryption: All data submitted through online forms adopts HTTPS SSL encrypted transmission to avoid interception during network transmission.
• Cloud server encryption storage: Customer business data is stored in encrypted cloud databases with independent encryption keys; sensitive data such as bank accounts are masked in internal display interfaces.
• Access log recording: All internal staff data access behaviors are fully logged, including access time, accessed content and operator identity, for traceable audit.
• Regular security maintenance: The website system undergoes monthly vulnerability scanning, periodic firewall upgrade, anti-virus program update to resist network intrusion risks.
• Automatic data backup: Customer order and contact data are backed up daily to independent backup servers to prevent data loss caused by equipment failure.

3.2 Internal Management Confidentiality Rules

• Hierarchical access permission control: Sales, production, finance, logistics departments only obtain the data necessary for their job responsibilities; finance staff cannot view customer negotiation prices, ordinary sales cannot access full bank payment data.
• Employee confidentiality agreements: All full-time employees, interns and outsourced personnel sign non-disclosure agreements; any unauthorized copying, screenshot, forwarding or disclosure of customer information will trigger liability for breach of contract.
• Prohibited private transmission: Staff are forbidden to send complete customer business data through personal WeChat, personal email or third-party private chat tools; all business communication must use official corporate communication channels.
• Offline document management: Paper contracts, customer certification files are stored in locked filing cabinets; waste paper containing business information must be shredded uniformly instead of random discarding.

3.3 Data Storage Duration Standard

We retain your information only for the shortest period necessary to achieve the collection purpose, with clear retention rules as follows:

• Inactive inquiry information (no subsequent cooperation within 2 years): Automatically anonymized and cleared.
• Normal cooperative customer data: Retained for 5 years after the last order completion, to support after-sales warranty, repeat order service and legal document retention requirements.
• Transaction financial vouchers, customs export documents: Retained in accordance with China tax and customs legal retention period requirements.
• If you submit a formal data deletion request, we will permanently erase all your identifiable personal and business data within 7 working days after verification, except data we are legally required to reserve.

After the retention period expires, we will execute secure data destruction, including database permanent deletion, physical file shredding, and cannot restore the cleared information.

4. Information Sharing, Transfer & Third-Party Processing

We hereby make a clear commitment: Our company will never sell, rent, trade or resell your personal and business information to any advertising company, marketing agency, data broker or irrelevant commercial third parties for profit. We only share limited necessary data under the following legitimate scenarios, and all third-party partners must sign formal data confidentiality agreements with us.

4.1 Authorized Service Providers for Export Business

To complete cross-border delivery and order execution, we share only the minimum required information with cooperative service suppliers:

• Logistics & freight forwarders: Recipient name, destination shipping address, contact phone, cargo weight and volume for arranging shipment and customs clearance.
• International payment service providers: Your company bank account name, payment amount, transaction serial number for cross-border remittance reconciliation.
• Third-party testing & certification institutions: Product model, your company brand information for applying CE, RoHS, FCC and other export certificates.
• Website technical service providers: Anonymous website traffic data, without exposing your identifiable contact information.

All third-party processors are required to adopt equivalent data security protection standards; if they improperly leak your data, we will pursue corresponding legal liabilities.

4.2 Legal Mandatory Disclosure Circumstances

We may disclose your relevant information without your prior consent when we receive formal legal written requests:

• Issued by domestic or overseas court, public security bureau, customs, tax bureau, market supervision administration and other official regulatory authorities;
• For the purpose of preventing fraud, money laundering, intellectual property infringement, product safety accidents and other illegal and criminal acts;
• To protect the legitimate rights and interests of our company, other customers and the public safety interest.

4.3 Enterprise Restructuring Transfer

In the event of company merger, acquisition, asset transfer, business split or bankruptcy liquidation, customer data will be transferred as part of corporate business assets. The new successor enterprise will still be bound by this Privacy Policy and continue to protect your data privacy. We will notify you in advance via official email if major data transfer occurs.

4.4 Cross-Border Data Transmission Rules

As an export enterprise serving global buyers, your data may be transmitted and stored outside your resident country during logistics, payment and document delivery. We guarantee all cross-border data transmission complies with the data protection laws of your local country:

• We only transmit the minimal data required for order delivery;
• We adopt encryption protection for cross-border transmitted sensitive data;
• Upon your request, we can provide relevant cross-border data transfer compliance certification materials.

5. Cookie & Tracking Technology Statement

Our website uses Cookies, web beacons, pixel tags and similar automatic tracking technologies to improve browsing experience, which is widely adopted by global B2B websites.

5.1 Types of Cookies We Use

• Necessary Functional Cookies: Mandatory to maintain basic website functions, such as remembering language switching settings, saving form input content during inquiry filling. These cannot be disabled, otherwise the website contact form and core pages cannot work normally.
• Analytics Cookies: Collect anonymous browsing data to analyze visitor product preference, optimize website layout, no personal identifiable information will be recorded.
• Marketing Cookies: Record your browsing track to match suitable product recommendations, only take effect when you agree to marketing authorization.

5.2 Your Control Rights Over Cookies

You can adjust, restrict or delete Cookies at any time through the setting function of your browser (Chrome, Firefox, Safari, Edge, etc.). Disabling non-necessary Cookies will not block your basic access to product pages, but may cause personalized recommendation and quick form filling functions to fail. We will not use Cookies to secretly collect sensitive information such as your credit card, ID documents.

6. User’s Legal Rights Over Personal Data

In accordance with GDPR, CCPA and other global privacy laws, you have the following complete rights related to your personal and business identifiable information. To exercise any right, please send a formal request email to our designated privacy contact mailbox, attached with your company identity certification for verification. We will reply and complete processing within 7 working days after receiving your valid application, and will not charge any service fee for normal data rights requests.

• Right to Access: You may request us to provide a full copy of all personal and business data we stored about you, including inquiry records, order history, communication logs.
• Right to Rectification: If your contact address, company information, shipping address or recorded order data is wrong or outdated, you can require us to revise and update all inaccurate information.
• Right to Erasure ("Right to be Forgotten"): When our company no longer has valid business cooperation with you, and there is no legal mandatory data retention obligation, you can apply for permanent deletion of all your identifiable data.
• Right to Restrict Processing: You can ask us to suspend all data processing behaviors temporarily under specific circumstances, such as when you dispute the accuracy of stored data.
• Right to Object: You have the right to permanently refuse us to use your contact information for commercial marketing emails and promotional messages.
• Right to Data Portability: You can request us to export your order and contact data in standard readable electronic format (Excel/PDF) for your own business filing.
• Right to Withdraw Consent: If you previously agreed to marketing information receiving or cross-border data transmission, you can withdraw your consent at any time, and the withdrawal will take effect immediately.

If we refuse your data rights request, we will provide a clear written legal reason in our reply email.

7. Commercial Email & Marketing Message Rules

We strictly oppose spam emails and abide by international anti-spam regulations. We only send commercial marketing content under two premises:

• You actively fill out the website inquiry form and tick the consent box to receive new product and price updates;
• We have established formal long-term order cooperation with you.

Every marketing email we send contains a clear one-click unsubscribe link at the bottom of the email. After you click unsubscribe, we will immediately remove your email address from all marketing mailing lists, and will not send any promotional messages to you again. We will not use hidden means to send marketing information to you after unsubscription.

We will not obtain your email address from third-party channels to send unsolicited mass advertising emails. All transaction notification emails (shipment notice, order confirmation, after-sales follow-up) belong to necessary service emails and cannot be unsubscribed, as they are required to fulfill your order contract.

8. Protection of Minors

Our website and all export trade services are targeted at corporate purchasers, enterprise procurement managers and adult commercial practitioners aged 18 and above. We do not intentionally collect any personal information of minors under 18 years old.

If you are under 18, please do not submit any contact information, company data or personal documents through our website inquiry form. If we accidentally receive information from minors without guardian consent, we will immediately delete all related data once discovered, and terminate all communication channels.

9. Third-Party Website Links Disclaimer

Our website may contain hyperlinks to third-party platforms, including Google, LinkedIn, trade platforms, logistics company official websites, partner enterprise websites. This Privacy Policy only applies to our official website, and does not take effect on any external third-party websites.

We have no control over the data collection rules, privacy protection standards and content of third-party websites. When you click to jump to external links, you shall read and abide by the privacy policy of the corresponding third-party website independently. We shall not bear any legal liability for personal information leakage caused by your access to third-party websites.

10. Revision & Update of This Privacy Policy

Our company reserves the right to modify, supplement or update this Privacy Policy at any time to adapt to changes in business scope, website function upgrade and updated global data protection laws.

After revision, we will publish the updated full text on the Privacy Policy page of our official website and mark the latest effective date at the top of the document. Your continuous browsing of the website, sending inquiries and placing orders after the policy update takes effect represents your acceptance of the revised clauses. We suggest you visit this page regularly to check the latest privacy protection terms. If major policy changes occur that substantially affect your data rights, we will notify existing cooperative customers via official email in advance.

11. Contact Information for Privacy Inquiries

We will actively communicate and resolve all your privacy-related inquiries within the specified time limit. If you believe our data processing behavior violates local data protection laws, you also have the right to file a complaint with the local data supervision authority in your country/region.